Warranty Terms & Conditions

Subject to the provisions hereinafter set forth, ATNESIS (hereinafter referred to as “ATNESIS,” “we,” “our”) hereby warrants Our product selection (the “Product”) to be free from defects in any material and/or workmanship supplied by ATNESIS for a period of one year on accessory products and one year (or 5-years depending on models) on electromagnetic locks from the date of purchase. ATNESIS's obligation under this Warranty is expressly limited, at ATNESIS's option, to refunding the contract price or repairing or replacing the product if returned, delivery prepaid, to ATNESIS, and if determined to the satisfaction of ATNESIS, upon our evaluation, to have been thus defective.

This Warranty is limited to the original purchaser only. This warranty shall not apply if the Product has been subject to misuse, accident, negligence, abuse, customer changes, improper installation, or improper or abnormal or operating conditions, or if the product has been lost or damaged in transit. This Warranty is expressly in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on the part of ATNESIS of any kind or character, including without limiting the generality of the foregoing, implied warranties of merchantability and fitness for use and liabilities for alleged representations or negligence. ATNESIS does not assume any liability other than that herein assumed. No person, including any dealer, or any agent or representative of ATNESIS, is authorized to make any representations or warranties concerning the Product on behalf of ATNESIS except to refer customers to this Warranty. We shall in no event be liable for any direct, indirect, economic, pecuniary or consequential damages.

Limited Warranty

Business Terms & Conditions

ATNESIS reserves the right to discontinue models and/or make changes at anytime in materials, parts, components, specification, etc., without notice and without incurring any obligations on models built prior to the change.

Product Modifications

An official written claim for shortages must be made within 10 days after receipt of the order.

Shortages

Products that are defective from defects in any material and/or workmanship will be replaced by the factory upon verification by our technical department. All returns must be issued a return authorization number prior to sending back to our facility. Returns can be done immediately or periodically depending on the urgency. They will be addressed promptly. Warranty information is available upon request for individual product.

Defective Products

Any defects or errors for which we are responsible for will be promptly rectified. Returned goods will not be accepted without prior approval and a return authorization number, which must appear on all documentation relating to the returned merchandise. The original invoice number and purchase order number is required on all returns. All returns must be shipped freight prepaid. Returned goods are subject to a minimum restocking charge of 15%. There will be additional charges to replace any abused or misused parts or components to restore the product to its original or saleable condition. Time limit for returning merchandise is 30 days after authorization unless otherwise stated.

Returned Goods

Returns of 'Special Offers/Orders' will not be authorized.

Special Offer/Order Returns

Cancelled orders are subject to a cancellation charge. Cancellation will not be accepted of goods that are not regular stock, such as special orders.

Cancelled orders

Title passes to the customer upon delivery to the carrier. Loss and damage claims must be filed with the carrier by the customer. Disputes with the carrier do not alter our payment terms and are the responsibility of the customer.

Damage Claims

Orders are accepted with the understanding that they will be billed at prices in effect at the time of shipment except when firm prices have been quoted. Prices are subject to change without prior notice.

Prices

We reserve the right to withhold shipment to accounts that do not meet our payment terms.

Payment Terms

All discounts are subject to foreign exchange fluctuations, changes in import duties, and other applicable taxes.

Discounts

Our staffs work diligently to ensure correct product descriptions, pricing and specifications, but all are subject to error.

Errors